Refund & Returns Policy
Thank you for shopping with Perfekt Derma Care.
We are committed to delivering safe, effective, and high-quality skincare, haircare, and nutraceutical products. As these products fall under personal-use categories, our return and refund policies are designed to ensure hygiene, safety, and customer protection.
Return Policy
To maintain product integrity and consumer safety:
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We do not accept returns for opened, used, or tampered products.
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Returns are accepted only in the following cases:
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Product damaged during transit
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Incorrect product delivered
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Manufacturing or quality defect
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If any of the above situations apply, you must raise a return request within 48 hours of delivery by contacting us at:
Information Required for Return Request
To help us process your request quickly, please share:
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Order ID
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Clear photos or videos of the product and outer packaging
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A brief description of the issue
Once verified by our support team, the product will be picked up and replaced at no additional cost, subject to stock availability.
Refund Policy
Refunds are issued only under the following circumstances:
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Replacement product is unavailable or out of stock
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Order is cancelled before dispatch
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Order cannot be delivered due to logistics or serviceability issues
Approved refunds will be processed to the original payment method within 7–10 business days.
Non-Refundable Items
The following items are not eligible for return or refund:
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Used or opened products
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Free gifts or promotional items
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Products purchased during sales or special offers
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Returns without valid proof of damage or defect
Order Cancellation
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Orders may be cancelled within 12 hours of placing the order or before dispatch
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Once an order is shipped, it cannot be cancelled
To request a cancellation, please contact us at:
Important Notes
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Please ensure accurate shipping details at checkout
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Replacement requests are subject to product availability
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Perfekt Derma Care reserves the right to approve or reject return claims based on internal quality checks
Need Help?
If you have any questions regarding returns, refunds, or delivery, our support team is always here to help:
